Next Step Sport Ltd
35E Sheen Lane
London, SW14 8AB
Telephone:   07568 206199
When you book with Next Step Sport Ltd, we want you to be completely happy with the service we offer. Below are our booking terms and conditions, which let you know what to expect from us and what we expect from you.
Next Step Sport Ltd offer different programs, including, but not limited to, Breakfast Clubs, After School Extra-Curricular Clubs, Saturday Strikers, Holiday Activities and Inset day. Further details about these services and our prices can be found on online at www.nssport.co.uk) or at our all our venues.
All bookings are subject to availability and agreed on a first-come, first-served basis. To secure a place all bookings must be made online. We require all bookings to be made prior to an NSSport course starting to ensure that all staff to children ratios are met. We will however take bookings on the day if the staff to children ratio allows us too, however NSSport do hold the right to reject an on the day booking if this takes us outside of our ratios. Please have alternative arrangements in case we cannot accommodate your booking. If your booking is made on the day of attendance a £3 administration charge may be added to your total.
All bookings/places are accepted unless you are otherwise informed by NSSport. Our prices are correct at the time of printing or displayed online. Next Step Sport Ltd reserve the right to modify prices or conditions at any time prior. We shall let you know as soon as we can if there is any change to the booking information and if you aren’t happy with the change, then you can cancel the booking without charge or accept the changes, which ever you prefer.
Bookings received without full payment (childcare vouchers) will not be confirmed until payment is received in full. We don’t accept telephone bookings or hold places open so please complete the booking online for the chosen programme. We can’t guarantee a place until we receive full payment of your booking online.
Please check any booking confirmation that you receive carefully to ensure the dates, location and personal details are correct and as expected, please amend your booking that is incorrect as soon as possible and at least 5 days before.
When a payment is made in full this confirms your acceptance of the NSSport booking conditions. The named person on the booking confirmation accepts the NSSport booking conditions on behalf of all on the online form.
NSSport payments are submitted online in advance where you can pay by credit or debit cards. We also accept childcare vouchers as payment for our Holiday Activities. If you are using childcare vouchers for Holiday Activities please contact your childcare voucher provider and quote NSSport’s individual reference number which can be found at http://www.nssport.co.uk to authorise the payment. Please note NSSport are unable to do this on your behalf; therefore, this is your responsibility. All childcare voucher payments must be released within 24 hours of making the booking. Any late payment may incur a £3 charge.
We may accept payment by cash or cheque, however using these means of payment will also include a £3 administration cost. Should upon your cheque being presented at the bank and returned unpaid, an addional charge of £3 will be charged on top of reissued cheque. NSSport are also unable to accept post-dated cheques.
If a bank returns payment, then any bank charges incurred by Next Step Sport Ltd as a result of returned payments must be paid in full by you, in addition to the original booking fee. We do not accept any liability for bank charges you may incur, or if childcare vouchers are not authorised for payment. In all cases, the responsibility rests firmly with you to ensure all payments are valid at the time of booking and please remember that your child’s place is only confirmed when full payment is cleared and received by us.
Cancelling of booking by customer
It is important to note that NSSport will not issue a refund of payment, in any form, for cancelled bookings; and we will not issue a refund of payment, in any form, for missed attendance.
If you child is sick on the day of attendance, then this must be communicated to us at the earliest possible time (no later than 24 hours after first sickness) via written message. No verbal agreement can be made with any staff member. NSSport reserve the right to request proof of sickness via school or medical records. If validated, then NSSport will issue a credit note in this instance.
If your child is absent due to an emergency:
then NSSport will issue a credit note. Please note this must be communicated to us at the earliest possible time (no later than 24 hours after the absence).
Please note credit notes will be valid for 12 months from the date of issue.
Please note no amendments will be made to a booking.
Should you wish to extend a service already booked you will need to select the service required as a new order. For holiday activities bookings you will need to contact NSSport directly to check an extended service can be offered and pay the outstanding balance as instructed by NSSport.
If you longer need an extended service, we are unable to credit your account for the difference. All services are selected at checkout.
Cancelling of booking by Next Step Sport Ltd
In exceptional circumstances we may have to cancel dates/venues and will provide the customer with as much advance notice as possible. In this event we will offer a suitable alternative Next Step Sport Ltd service or refund all monies paid for the cancelled dates/venues. Please note Next Step Sport Ltd would not be liable for any other costs associated with the cancellation. If NSSport are forced to close due to the compulsory closure of its premises (eg due to bad weather or teacher strike, etc), customers will still be liable for any fees due/paid, during the entire period of closure.
Children cannot attend if they are ill. All children who are ill or infectious are to be kept at home during their sickness and for 48 hours after the last symptom occurs. NSSport is not responsible for injury occurring because of a pre-existing medical condition. Medicines can only be given if written consent given by parent.
Should a child fall ill during the day, and we think it necessary, their parent/guardian shall be contacted to take the child home. It is understood that you will collect your child without delay.
Parents/guardians should ensure children arrive no earlier than 10 minutes before the designated start time for the day/session. Upon arrival we will require a security password for you to use on collection. We are unable to take responsibility for children who arrive earlier.
Parents/guardians should arrive at least 10 minutes before the designated end time for the day/session. No child will be able to leave the premises without a parent/guardian without your security password being checked, unless written notification is received before the start of course detailing suitable alternative arrangements.
NSSport reserve the right to charge a fee for late collection of any children. If a child(ren) is collected after the allocated collection time identified on booking, the parent/guardian will be subject to an immediate charge of £5.00 per child. An additional £5.00 per child will be charged for every half hour that passes, up until collection. If the parent/guardian is unable to pay the late fee at point of collection, it will automatically be charged onto their next booking.
We at NSSport expect all children to behave at all times in a manner that is acceptable to both fellow children and staff.
NSSport reserves the right to exclude a child from the course where he/she fails to maintain the required standard. Examples of this behaviour could racial, sexual, verbal or physical bullying of a fellow child or member of staff. Transportation of the child home will be the responsibility of the parent/guardian, and no refund or credit will be issued.
When booking online or by booking form we require all of your child’s relevant medical information, allergies, additional needs and dietary restrictions regarding your child. If full information is not provided this may result in that child being excluded from certain activities, or if it felt necessary, excluded from using NSSport courses. In such circumstances no refund or credit note will be paid. NSSport reserve the right to cancel a booking at any time where there has been a failure to provide full information about a child.
At every course NSSport will have at least 1 qualified first aider on site. The parent/guardian gives consent for NSSport to administer emergency first aid and see professional medical help where necessary.
At each Holiday Course will have at least 1 EpiPen trained staff member on site. We will however require you to fill in an NSSport form to confirm you are happy for us to use EpiPen if necessary.
The parent/guardian must give written consent for the administration by NSSport staff of prescribed medication. An NSSport form will be provided on site to fill out.
NSSport staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about a form of abuse. In this event the relevant staff will follow the Safeguarding Children’s Policy as detailed in our Policies and Procedures.
NSSport is an equal opportunities employer and welcomes all children, regardless of their gender, ability, race or religion. Each child is of equal value and is entitled to equal access of opportunity. We operate a zero-tolerance policy on discrimination or bullying of any kind.
Please ensure that children do not bring valuable toys and belongings with them as we cannot be held responsible if they go missing. PLEASE LABEL ALL ITEMS as we cannot guarantee the return of lost property but will endeavour to return items on request that we are able to identify. Parents will be required to pay the cost of postage. NSSport will keep lost property for a period of four weeks only. If it is left unclaimed after this period has expired, NSSport will distribute the lost property to local charities.
NSSport take great pride in our promotional and marketing. We will be taking photographs at our courses that may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs, we must be informed at the time of booking. This can simply be done by selecting the preferences on your online account with us.
NSSport does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company and employees. Venues providing the facility and their employees are under no liability for personal injuries, loss or damage to property whilst attending an NSSport course.
All children that attend NSSport courses are covered by our Public Liability Insurance.
NSSport are fully insured for the duration of your chosen package (1 hour or 1.5 hours). Should you extend the party after your chosen package time has ended for party food and games then you may wish to take out extra insurance should your household insurance not cover this. NSSport cannot be held liable for injuries/accidents sustained after the party package time has elapsed. Please do speak with your insurer to clarify you are covered. If not, NSSport recommend using Events Insurance https://www.events-insurance.co.uk who will be able to provide you with a competitive price.
All phones are prohibited on our programmes and at our venues. If you wish for your child to carry a mobile phone and they are seen using it then the site manager may confiscate it until the end of that day. NSSport will not take any responsibility for the damage or loss of any electronic devices that are brought in.
NSSport’s course policies and procedures will be available to view at the registration area of each venue. We are more than happy to give you a copy if you require.
We will use your details to contact you via email/mail or text with future information about our services. You may opt out of our mailing list when booking or afterwards at any stage. NSSport is registered under the Data Protection Act.
Staff have DBS (formally CRB) checks in place, however, in the unlikely event of any incorrect information provided by the staff when completing the DBS we cannot be held responsible.
We at NSSport are committed to providing high quality environment for children to play, learn, make new friends, develop and to have fun. If you or your child were not entirely satisfied with the service we provided then we would like to know about it any complaint should first be made to the Manager, who will complete a complaints report, and do everything possible to ensure the complaint is dealt with as quickly and effectively as possible. If the complainant feels that the outcome of the complaint is insufficient, or would like to take the grievance further, the complaint should be made in writing and sent to. Managing Director, 35E Sheen Lane, London, SW14 8AB.
If in the unlikely event that you are not 100% satisfied with the outcome of the complaints procedure, you may wish to contact the Ofsted Early Years Complaints Helpline, on 0300 123 4666, or visit – www.ofsted.gov.uk/contactus.
Terms and Conditions are correct at the time of publication/issue but are subject to change without prior notice.
NSSport’s full policies and procedures are available at all of our venues.
Cookies are data files that websites place on your computer or other device when you visit. They are commonly used by websites to remember information about your current or previous visit to improve or tailor your current and future visits to the Website or other related sites. The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with.
The types of cookies used on our website are:
Pages on our site contain transaction areas, such as forms, ordering areas and surveys. These areas all need cookies to function.
At NSSport we are fully committed to protecting your privacy and security and we ensure that we meet the new regulations on cookies in full. Next Step Sport Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/03/2018.
You can always opt to turn off cookies in your browser settings. However, please be aware if you do it's important to note that you may not be able to use all the functionality and/or services on our site.
You can find out more about turning off cookies at the independent website allaboutcookies.org.
Any downloadable documents, files or media made available on this Website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third-party anti-virus software or similar applications.
We accept no responsibility for third-party downloads and downloads provided by external third-party Websites and advise users to verify their authenticity using third-party anti-virus software or similar applications.
Users contacting this us through this Website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber Data relating to engagement, geographic, demographics and already stored subscriber Data.
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this Website.
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked Website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
You have the right to request a copy (free of charge) of any of your personal Data held by Next Step Sport Ltd
Data security is of huge importance to us and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website. Password access is required to certain parts of this Website, you (the User) is responsible for keeping this password confidential.
We endeavour to do our very best to protect Data. However, transmission of information over the internet is not entirely secure and done at your own risk. We cannot ensure the security of you Data transmitted to the Website.
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our Website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Next Step Sport Ltd may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes. This policy is effective from 01/03/2018. You may contact us by email at email@example.com
These terms and conditions apply between you (the User of this Website) and Next Step Sport Ltd (the Owner and Operator of this Website). Please read the terms and conditions carefully before you start to use our Website, as these will apply to your use of our Website. We recommend that you print a copy of this for future reference. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
All content included on the Website is the property of Next Step Sport Ltd. In these terms and conditions, Content means any text, graphics, images, audio, video, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Website. By continuing to use the website you acknowledge that such Con-tent is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any logo, trademark, service mark displayed on the site without the owner’s prior written permission.
You may use our site only for lawful purposes, for your own personal, non-commercial use only.
You may not use our Website for any of the following purposes:
a) in any way that breaches any applicable local, national or international law or regulation.
b) reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Next Step Sport Ltd.
c)in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
d) for the purpose of harming or attempting to harm minors in any way.
e) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
f) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
g) not to access without permission, interfere with, damage or disrupt any part of ours Website; any equipment or network on which our Website is stored; any software used in the provision of our Web-site; or any equipment or network or software used by any third party.
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address or email address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect your statutory rights.
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Next Step Sport Ltd.
We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control on them.
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site on any website that is not owned by you. If Next Step Sport Ltd object to a link it must be removed immediately.
Our site must not be framed on any other site.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact firstname.lastname@example.org
Our e-newsletters are only sent out to those who have chosen to receive them. Each email you receive will contain 'unsubscribe' information - should you wish to unsubscribe, simply log in to your Next Step Sport Ltd account page and use the 'Manage my Account' function to change your preferences.
"Forum" means a chat area, bulletin board, or e-mail function. You shall not upload to, distribute through, or otherwise publish content from Next Step Sport Ltd Website which is libellous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offence, violate the rights of any party, or that would otherwise give rise to liability or violate any law.
Any online facilities, tools, services or information that Next Step Sport Ltd make available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the site will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Next Step Sport Ltd is under no obligation to update information on the Website.
Whilst Next Step Sport Ltd uses reasonable endeavours to ensure that the website is free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details, their computer and/or IT.
Next Step Sport Ltd accepts no liability for any disruption or non-availability of the Website.
Next Step Sport Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Nothing in these terms and conditions will:
a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable.
b) limit or exclude our or your liability for fraud or fraudulent misrepresentations; or
c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, Next Step Sport Ltd accepts no liability for any of the following:
a) any business losses, such as loss of profits, income, revenue anticipated savings, business, contracts, goodwill or commercial opportunities;
b) loss or corruption of any data, database or software;
c) any special, indirect or consequential loss or damage.
You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure the familiarity with the then current version.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Next Step Sport Ltd is pleased to hear from its loyal customers & staff and welcomes your comments regarding our product and services. We regret that we are unable to return or reply to all submissions. Please send your e-mail to email@example.com
If you have a complaint or are unhappy with any aspect of the Next Step Sport Ltd Website, please e-mail firstname.lastname@example.org or write to the above registered address.
Any complaint will be acknowledged within 7 working days and a resolution or explanation proposed within 30 working days. All complaints will be dealt with fairly and in the strictest confidence. No information supplied will be used for any other purpose other than to respond to the complaint.
Next Step Sport Ltd is a company incorporated in England and Wales with a registered number 09429547 whose registered address is 35E Sheen Lane, London, SW14 8AB and it operates the Website www.nssport.co.uk. You can contact Next Step Sport Ltd by email at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998